Mac OS

Microsoft issues with El Capitan (Mac OS X 10.11) resolved

On October 2, 2015, IT Services posted a notice discouraging Mac users from upgrading to Mac OS X 10.11 (El Capitan), a version that was released by Apple on September 30, 2015.

We are pleased to announce that the issues identified in the notice regarding Microsoft Office 2011 & 2016  have been resolved.El Capitan1

Here are recommendations if you choose to upgrade:

  • If you use SMART Notebook software, please contact SMART Technologies for an update that supports OS X El Capitan.
  • If you are running Microsoft Office 2011, please install the 14.5.6 update for OS X El Capitan compatibility.
  • If you are running Microsoft Office 2016, please install the 15.16 update as well as the OS X El Capitan v10.11.1 update. These updates are available to download through the Microsoft AutoUpdate and Apple Software Update tools respectively.

…for other OS X versions, you may be required to re-install the drivers after you upgrade.

IT Services tested Follow-you printing after upgrading from Yosemite (only) to El Capitan, and the printing drivers appear to be working.  However, for other OS X versions, you may be required to re-install the drivers after you upgrade.  If you have any issues with printing after your upgrade, please contact the Solutions Centre.

We recommend following Apple’s guidance on upgrading OS X.

Please contact the ITS Solutions Centre at help@uleth.ca or 403-329-2490 if you require additional information or require assistance.

Mac users – do not upgrade to Mac OS X El Capitan (10.11)

El Capitan1For those using a Mac, please be aware that we do not recommend upgrading to OS X 10.11 (El Capitan) at this time. Microsoft has posted a notice indicating that Outlook 2011 currently does not work at all with El Capitan when connected to an Exchange email system like the University uses, and Office 2016 users are reporting frequent crashes of Outlook, Word, and Excel when used with El Capitan. These issues are likely to be corrected fairly quickly, but we urge University Mac users not to upgrade to El Capitan in the interim.

We will post updates as they are learned.

Attention Mac users – Follow-you Printing issues with OSX Yosemite upgrade

 

Please be advised that Follow-You printing will not work with Mac OS X Yosemite (10.10) and you should avoid upgrading at this time.  Printing Services is aware of the concern and is working with the vendor to resolve the issue. There is no ETA yet for a resolution.  We will provide an update when the issue has been resolved or an effective work-around is put in place.

For more information or if you have questions, contact the Solutions Centre at (403) 329-2490, or help@uleth.ca, or in E610 University Hall.