iPhone

WebEx now offered campus-wide

 

Online tools are quickly supplanting traditional videoconferencing as the preferred method of attending meetings at a distance.

For the past two years, IT Services has offered a WebEx collaboration tool through the cloud with a handful of licenses, the cost of which has mostly been absorbed by ITS or by the department using it, says Terry Kirkvold, Manager of Infrastructure Maintenance and Support.WebEx ball

“We now have a U of L on-site Webex server and are able to provide U of L-branded, on-premises service without requiring individual licenses.”

The benefits are many. Instead of using obscure login credentials, users can log in to the service with their U of L username and password. Instant messaging can also be integrated with WebEx.

“WebEx is an extremely easy tool to use, with the ability to incorporate audio, video, screen sharing and recording for meetings”, Kirkvold adds. “It’s something that can be launched from a desktop, laptop or a mobile device. Smartphones like iPhones and Androids can also support video in a pinch.”

It’s not only travel that prevents people from attending meetings in person, it can be time or simply convenience. Meeting attendees in the Water Building can join a meeting conducted in University Hall via WebEx, for example, particularly if they are sandwiched by other meetings in their own location.

“We’d really like to have the University community use these kinds of tools. Once they’re comfortable with them and the advantages they offer, we expect to see a dramatic increase in their use.”

Watch the Notice Board or contact the Solutions Centre to find out about future sessions. You can also read and/or  print the step-by-step guide here.

IT Services Solutions Centre: (403) 329-2490 or help@uleth.ca

Right Answers

An increasing number of University users (students, faculty & staff) are experiencing difficulties using applications and searching for solutions to their issues.  On average 30% of all calls to the IT Solutions Centre are concerning the use of applications.

The Solutions Centre (SC) is near or at capacity with its workload.  Automation of some knowledge requests will help ease the load on the SC staff, letting them provide more solutions in a more timely manner.

The University of Lethbridge has entered a partnership with RightAnswers for self-service support. RightAnswers is the industry leader in Knowledge Management and providing self-service solutions.  Currently it provides more than 150,000 solutions for  approximately 300 common applications.  The University community will be able to gain access to the RightAnswers knowledge base through the web.  Users can use their iPhone, iPad, Windows laptop or almost any device with an internet connection to search for answers to software issues.  The University of Lethbridge can customize the content on the knowledge base to suit the University’s needs or settings.  This service has solutions from Microsoft office and Internet Explorer to iPad and iPhone.