Cybera

IT Services update for week of April 22, 2013

 

CRITICAL SERVICES (Banner, Moodle, Wireless, Internet, Telephony):

  • All critical services functioning normally.

KPI SPOTLIGHT:

Test Centre new peak usage

The University Test Centre successfully hosted students completing 726 exams on Thursday, April 25th.  This new peak level of usage was delivered while meeting service quality standards set for student experience.

University Internet outage greatly minimized

All Internet services experienced a five-minute outage April 25th at 8:51 am.  Off-campus connectivity, including the uleth.ca website, was impacted.  The recently implemented redundant Telus connectivity was automatically activated, mitigating service interruptions caused by a Cybera Telus 14.5 hour outage.  No client complaints related to the internet service outage were received as a result of the outage.

The graphs below illustrate service traffic.  The first graph provides a view of the end-user experience, showing only a slight interruption at 8:51 am.  Graphs 2 and 3 show the Cybera connectivity and the outage.  Graph 4 indicates our alternate Telus connection activating and carrying the load.

Service traffic graphs

SERVICE IMPROVEMENTS:

Penny Building network 20 times faster!

On April 26th, Information Technology along with the City of Lethbridge completed commissioning of the fiber network to the Penny Building.  The old network consisted of a 50 Mbps wireless connection with antennas on UHall and the Penny building roofs.  The new connection is all fiber and gives the network users a 1000 Mbps connection or 1 Gbps back to the U of L.

This will remove the barrier of limited network bandwidth at the Penny Building and allow the U of L to program the space just as if it was on the U of L property.  Life safety, wireless, Alumni Relations staff and Advancement’s call centre will all benefit from increased capacity and reliability.

The following graphic is a representation of  the differences:

Penny fiber upgrade

 

 

Cybera adds bandwidth capacity

Thanks to Cybera, the University now has a redundant load-sharing internet path providing up to 600MBs of internet bandwidth as of October. This doubles the University’s previous bandwidth and provides critical backup for the main Telus service.

CIO appointed to Cybera Board

Clark Ferguson has recently been appointed to represent the universities of Lethbridge and Athabasca on Cybera’s Board of Directors. Cybera is a not-for-profit organization that oversees the development of the advanced system of networks and computers created by and for university research. Clark replaces Seamus O’Shea, the U of L’s former VP Academic and Vice Provost, who steps down effective December 1st.