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The Bridge and Banner Offline: Nov 8th – 10th

The Bridge and Banner systems are currently unavailable, due to a system upgrade starting at approximately 6:00 p.m. on Friday, November 8th, 2019. Normal operations of the Bridge and Banner will resume late-afternoon on Sunday, November 10th, 2019.

Who will be affected and how?

All students, staff and faculty who use the Bridge, Banner, and other integrated systems will be impacted by this outage.

For Students: The Bridge will be offline during this time, while other systems such as the uLethbridge mobile app and ULink will be intermittently unavailable.

For Staff: All services in the Bridge and in Banner will be unavailable including timesheets, requests for appointments, expense claims, and all other financial transactions.

For Faculty: All services in the Bridge will be unavailable for staff and students, including those mentioned above, as well as research proposal forms and advising reports.

Bridge Currently Unavailable

Update as of 11:20 PM: The update being applied this evening is running behind schedule. At this time, we anticipate that the Bridge will be available by 12:15 AM on March 22. We apologize for the inconvenience.

IT Services is performing an update to the Bridge this evening, which will take the system offline for approximately 4 hours.  The Bridge is expected to be available by 11:00 PM tonight (Thursday, March 21).

IT Services is making this change in order to address urgent performance and reliability issues within the system.  We apologize for the inconvenience, but we hope this update will help ensure the Bridge is stable and reliable going forward.

The Bridge and Banner offline for maintenance

The Bridge and Banner are offline for urgent maintenance due to recent technical issues. We expect that these systems will be available once again by 11:00 PM.

The Bridge and Banner Offline – Oct 26th – 28th

The Bridge and Banner systems are currently unavailable, due to a system upgrade starting at approximately 5:00 p.m. on Friday, October 26th, 2018. Normal operations of the Bridge and Banner will resume late-afternoon on Sunday, October 28th, 2018.

Who will be affected and how?

All students, staff and faculty who use the Bridge, Banner, and other integrated systems will be impacted by this outage.

For Students: The Bridge will be offline during this time, while other systems such as the uLethbridge mobile app and ULink will be intermittently unavailable.

For Staff: All services in the Bridge and in Banner will be unavailable including timesheets, requests for appointments, expense claims, and all other financial transactions.

For Faculty: All services in the Bridge will be unavailable for staff and students, including those mentioned above, as well as research proposal forms and advising reports.

IT Services update for week of May 13, 2013

Critical Services (Banner, Moodle, Wireless, Internet, Telephony)

One of our commercial internet providers had a problem yesterday morning at about 1:00am, and our systems automatically and seamlessly failed over to our backup provider.  Service was returned to our primary provided at about 4:00pm.  There was no indication that any of our clients was impacted through these transitions.

The graphs below show our traffic being switched to the secondary provider (bottom), and then back to our primary connections (top and middle.)

cyberaoutagemay2013-2

All other critical services functioning normally.

Canada-wide Science Fair

IT Services was heavily involved in supporting the Canada-wide Science Fair that was hosted on campus over the past week.  We deployed a high-density wireless network in the gymnasium area, and provided wireless access to delegates who were staying in our student residences as well.  We saw over 20,000 accesses of the wireless network on Wednesday alone.  We also provided a number of workstations and printers for use of the judges.

All reports from CWSF organizers indicate that everything went very smoothly, and all the technology performed exactly as expected.

Wireless access points installed on CWSF booths:

wifitree

Computers installed for delegate and judge use:

workstations

IT Services Weekly Update

Critical Services (Banner, Moodle, Wireless, Internet, Telephony)

Phone service was unavailable at the Calgary campus from Monday afternoon until Thursday at noon due to a poorly executed change made by our network service provider.  The protracted delay in getting these services back online was caused, in part, by slow support response from our technology provider, which made it difficult to identify the source of the problem.  We have enumerated four corrective measures that we will implement to bolster our monitoring and ensure timely communication with our service and technology providers.

Service Improvements

The Enterprise Services team within ITS recently worked with Sport & Recreation Services to implement an improvement to the SRS check-in process.  Students, employees, and community members will continue to scan their ID cards upon entry to the SRS facility, but the system has been improved to display the user’s photo on screen to the SRS attendant.  This allows easy verification that the card scanned does, in fact, belong to the person entering, preventing a relatively common form of petty fraud.

srs_id_photos_pts

IT Services Weekly Update

Critical Services (Banner, Moodle, Wireless, Internet)

All services functioning normally.

Service Improvements

We have installed arms to allow monitors on classroom lecterns to be easily re-positioned.  This was due to student and faculty feedback that these monitors were causing partially obscured views of the whiteboard from many of the seats near the front of each classroom.  This improvement has already been implemented in Anderson Hall, and will soon be completed in all other classrooms exhibiting this issue.

20130315_160802

 

20130315_160651

IT Services Weekly Update

Critical Services (Banner, Moodle, Wireless, Internet)

All services functioning normally.

KPI Spotlight

The Testing Centre has been seeing higher volume with midterm exams in full swing.  Some relevant statistics are provided below.

Last week (Feb 23 – Mar 1):

Number of students processed:              98-150 per day avg
Peak time of day:                                         1pm,  3pm, and 7pm peaks
Average exam duration:                            20-50 minutes
Total exams approx:                                   750

This week (Mar 2 – Mar 8):

Number of students processed:              140-220 per day avg
Peak time of day:                                         1pm to 3pm
Average exam duration:                            60-90 minutes
Total exams approx:                                   1100

Service Improvements

We have recently purchased and installed quiet keyboards in the Testing Centre and level nine of the Library.  This significantly reduces the noise in these facilities, making it easier for students to concentrate on their examinations and studies.

quiet_keyboard

Canada Wide Science Fair

The University is hosting the Canada Wide Science Fair on May 11, 2013, which will bring students and judges from across Canada to our campus.  All of the judging will be conducted using Blackberry Playbook tablets, so having adequate wifi capacity is critical to the success of the event.  IT Services has constructed seven “wifi trees” (see below) which allow us to position wifi access points to provide optimal coverage and capacity within the 1st Choice Savings Centre.

wifi_tree

IT Services Weekly Update

Critical Services (Banner, Moodle, Wireless, Internet)

All services functioning normally.

KPI Spotlight

Our wireless network infrastructure provides us with detailed monitoring of all access points on campus, including any “dead spots” where coverage isn’t adequate as well as access points that are under heavy load (>25 connections).  An example of the latter is shown below.

This allows us to identify trouble spots and pro-actively address them.

CCBN_wifi

Service Improvements

We have been working to improve the routing of computer cables in our student computer labs in order to create a more orderly environment, and to ensure that cables are routed safely in all cases.  This process in complete in the E6 labs and Learning Commons (Study Centre), and we are currently completing this work in the B5 and B7 labs.

cablemgt

IT Services Weekly Update

Critical Services (Banner, Moodle, Wireless, Internet)

  • All services functioning normally.

KPI Spotlight

Within the past 3 weeks, we’ve seen about 257,000 logins to the student webmail system from 8,842 unique users.   If we break down these quarter million logins, we see:

  • 60,000 from on-campus
  • 197,000 from off-campus

On average, this breaks down to:

  • 11,600 logins/day
  • 490 logins/hour
  • 8 logins/minute

Distribution of these logins through the hours in the day:

webmail_logins_hourly

Service Improvements

  • Excel Training – We have brought in an external trainer to provide an introductory course on Microsoft Excel for faculty and staff, which started on Feb 21 and has 24 participants.  The course consists of four 2-hour sessions, and participants have indicated that it is excellent material and is being delivered very effectively.  We have booked several other courses in the future, including Outlook Tips & Tricks, Word level 1, and Excel level 2.
  • SWATCA – The annual Teachers’ Convention is the largest conference hosted on the University campus, and includes heavy use of audio/video technologies in our classrooms and computer labs.  All accounts suggest that this year’s event went very well.