May 8, 2013

IT Services update for week of April 29, 2013

 

CRITICAL SERVICES: (Banner, Moodle, Wireless, Internet, Telephony)

  • All critical services functioning normally.
  • A SPAM attack on Saturday April 27 caused intermittent problems for users trying to access university services from off-campus.  Corrective measures were implemented over the weekend.

KPI SPOTLIGHT:

Test Centre – Final Exam Success

The Centre supervised approximately 4000 student exams during the final exam period, averaging 88 exams per hour on the two busiest days, and peaking at 776 exams on the last day.

Test Centre graph #1

The Centre experienced the highest attendance at exams from opening at 10 am until 3 pm.

Test Centre graph #2

SERVICE IMPROVEMENTS:

Canada-wide Science Fair

Preparations to support the fair are in their final stages.  A detailed activity plan will guide installation and support work starting Monday May 6 through to the end of the event.  Wireless services, mobile devices, and support processes are tested ready to be commissioned for the event.

IT Services update for week of April 22, 2013

 

CRITICAL SERVICES (Banner, Moodle, Wireless, Internet, Telephony):

  • All critical services functioning normally.

KPI SPOTLIGHT:

Test Centre new peak usage

The University Test Centre successfully hosted students completing 726 exams on Thursday, April 25th.  This new peak level of usage was delivered while meeting service quality standards set for student experience.

University Internet outage greatly minimized

All Internet services experienced a five-minute outage April 25th at 8:51 am.  Off-campus connectivity, including the uleth.ca website, was impacted.  The recently implemented redundant Telus connectivity was automatically activated, mitigating service interruptions caused by a Cybera Telus 14.5 hour outage.  No client complaints related to the internet service outage were received as a result of the outage.

The graphs below illustrate service traffic.  The first graph provides a view of the end-user experience, showing only a slight interruption at 8:51 am.  Graphs 2 and 3 show the Cybera connectivity and the outage.  Graph 4 indicates our alternate Telus connection activating and carrying the load.

Service traffic graphs

SERVICE IMPROVEMENTS:

Penny Building network 20 times faster!

On April 26th, Information Technology along with the City of Lethbridge completed commissioning of the fiber network to the Penny Building.  The old network consisted of a 50 Mbps wireless connection with antennas on UHall and the Penny building roofs.  The new connection is all fiber and gives the network users a 1000 Mbps connection or 1 Gbps back to the U of L.

This will remove the barrier of limited network bandwidth at the Penny Building and allow the U of L to program the space just as if it was on the U of L property.  Life safety, wireless, Alumni Relations staff and Advancement’s call centre will all benefit from increased capacity and reliability.

The following graphic is a representation of  the differences:

Penny fiber upgrade