May 1, 2013

IT Services update for week of April 8, 2013

CRITICAL SERVICES: (Banner, Moodle, Wireless, Internet, Telephony)

Apart from the Moodle problems identified last week and corrected on Saturday April 6, all critical services are functioning normally.

SERVICE IMPROVEMENTS:

IT Services staff visited the Calgary campus to update technology in the administrative areas.  This included the installation new desktop PCs, collaboration software, and updates to the ID card production station.  The feedback we received from the staff and Calgary Campus Manager was very positive.

Calgary Equipment

Canada Wide Science Fair Preparations

We will be testing our “wifi trees” at the Regional Science Fair that is being held this weekend.  As mentioned previously, these trees will allow us to create a high density zone of wifi access in the First Choice Savings Centre during the Canada Wide Science Fair in May.

Wifi tree

 

IT Services update for week of April 1, 2013

CRITICAL SERVICES: (Banner, Moodle, Wireless, Internet, Telephony)

  • Some students in the Testing Centre experienced intermittent error messages in Moodle this afternoon.  We have changed out a network device that may have been causing the problem, and will be monitoring Moodle closely when the Testing Centre opens tomorrow morning.

KPI SPOTLIGHT:

Anticipating the need to re-develop the University homepage, we have been collecting some data to better understand the needs of those using our site.  The “heatmap” below was generated over 3 days of activity in March (17,352 clicks). Much of this data aligns with areas we are already planning to address.  A few highlights:

  • The search box is well used, which could be a symptom of poor information architecture, or habitual user behaviour
  • The direct links by demographic in the “Apply Now” section is well visited, however the award offer beside it is almost never interacted with
  • Current Students and Faculty & Staff tabs in the lower quadrant are well-used and could be used as justification for a current student / employee portal (intranet) – to better focus our public website content.
  • “Services for Students” is well visited, even with lower positioning and size relationships to other elements on the page.
  • Our social media links in the footer are poorly visited.
  • The flexible messaging area graphic is heavily interacted with; people engage often with the slideshow format.

Heatmap spotlight

SERVICE IMPROVMENTS:

We have engaged an instructor from Lethbridge College to provide training for interested faculty and staff on Microsoft Office software (Word, Excel, Outlook, etc.)  We have completed three courses so far and the feedback has been extremely positive.  We have included a few of the comments from participants below, as well as the scorecard showing top marks for the course evaluation.

“Good instructor; made course more fun. Thanks!”

“Excellent course – I learned lots of little tricks even though I’d taken other basic courses.”

Training comments

 

IT Services Update for week of March 25, 2013

 

CRITICAL SERVICES: (Banner, Moodle, Wireless, Internet, Phone)

All services were functioning normally.

SERVICE IMPROVEMENTS:

We have added new storage space to the Testing Centre to ensure that there is sufficient space for bags and backpacks even during peak periods.  Student bags used to be pilled on the floor in these areas, creating a safety hazard.

Testing centre shelving