IT Services update for week of May 13, 2013
Critical Services (Banner, Moodle, Wireless, Internet, Telephony) One of our commercial internet providers had a problem yesterday morning at about 1:00am, and our systems automatically and seamlessly failed over to our backup provider. Service was returned to our primary provided at about 4:00pm. There was no indication that any of our clients was impacted through these transitions. The ...
IT Services update for week of April 29, 2013
CRITICAL SERVICES: (Banner, Moodle, Wireless, Internet, Telephony) All critical services functioning normally. A SPAM attack on Saturday April 27 caused intermittent problems for users trying to access university services from off-campus. Corrective measures were implemented over the weekend. KPI SPOTLIGHT: Test Centre – Final Exam Success The Centre supervised approximately 4000 student exams during ...
IT Services update for week of April 22, 2013
CRITICAL SERVICES (Banner, Moodle, Wireless, Internet, Telephony): All critical services functioning normally. KPI SPOTLIGHT: Test Centre new peak usage The University Test Centre successfully hosted students completing 726 exams on Thursday, April 25th. This new peak level of usage was delivered while meeting service quality standards set for student experience. University Internet outage greatly ...
IT Services update for week of April 8, 2013
CRITICAL SERVICES: (Banner, Moodle, Wireless, Internet, Telephony) Apart from the Moodle problems identified last week and corrected on Saturday April 6, all critical services are functioning normally. SERVICE IMPROVEMENTS: IT Services staff visited the Calgary campus to update technology in the administrative areas. This included the installation new desktop PCs, collaboration software, and updates to ...
IT Services update for week of April 1, 2013
CRITICAL SERVICES: (Banner, Moodle, Wireless, Internet, Telephony) Some students in the Testing Centre experienced intermittent error messages in Moodle this afternoon. We have changed out a network device that may have been causing the problem, and will be monitoring Moodle closely when the Testing Centre opens tomorrow morning. KPI SPOTLIGHT: Anticipating the need to re-develop the University homepage, we have been collecting ...
IT Services Weekly Update
Critical Services (Banner, Moodle, Wireless, Internet, Telephony) Phone service was unavailable at the Calgary campus from Monday afternoon until Thursday at noon due to a poorly executed change made by our network service provider. The protracted delay in getting these services back online was caused, in part, by slow support response from our technology provider, which ...
IT Services Weekly Update
Critical Services (Banner, Moodle, Wireless, Internet) All services functioning normally. Service Improvements We have installed arms to allow monitors on classroom lecterns to be easily re-positioned. This was due to student and faculty feedback that these monitors were causing partially obscured views of the whiteboard from many of the seats near the front of each classroom. ...
Community Shredding Event
In an effort to promote the secure destruction of personal information and the prevention of identity theft, the AMA is sponsoring a free event where community members can bring their sensitive documents and electronic storage items (not including hard drives) to be destroyed by a professional shredding service. The event will be held on Saturday ...
IT Services Weekly Update
Critical Services (Banner, Moodle, Wireless, Internet) All services functioning normally. KPI Spotlight The Testing Centre has been seeing higher volume with midterm exams in full swing. Some relevant statistics are provided below. Last week (Feb 23 – Mar 1): Number of students processed: 98-150 per day avg Peak time of ...
