Systems Management

Posted by on Jul 12, 2012 in Business Process, Infrastructure, Systems | No Comments

What was once a highly manual process done in the middle of the night by a “team of zombies” will soon be automated. Each month during the night, systems support staff are tasked to install patches, or bug fixes, on as many as 300 University servers which can take up to 15 minutes per server including rebooting.

The University of Lethbridge recently tendered an RFP on systems operations management, which will vastly reduce this labor-intensive work. It also will assist in the development of a strategy of systems management that will allow IT to have greater visibility into the increasing complexity of the U of L’s computing systems.

The successful respondent, LongView Systems, will assist IT Services in the implementation of an enterprise patch management platform, which will fulfill outstanding requirements outlined by the Auditor General.  In addition, ITS and its partner will implement tools that provide reporting and dash-boarding of U of L critical systems. The result will produce increased reliability and efficiency across the computing systems portfolio.

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